Privacy policy

Privacy Policy

This Privacy Policy explains how Screed Works Ltd ("we", "us", "our") collects, uses and protects personal information when you visit or buy from our online shop at shop.screedworks.co.uk. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Screed Works Ltd is a UK construction materials supplier and specialist screeding contractor.

  • Registered company: Screed Works Ltd, company number 11485993 (England and Wales)
  • Registered office: Shoshanna, West End Lane, Bracknell, RG42 5RP
  • Email: info@screedworks.co.uk
  • Phone: 0118 370 2060

Screed Works Ltd is the data controller for personal information collected through this shop.

2. What we collect

When you place an order, browse our shop, or contact us we may collect:

  • Name, email, phone number, billing and delivery address
  • Payment information (handled by our payment processors — we do not store full card details on our servers)
  • Order history and product preferences
  • Communications with our customer service team
  • Technical data: IP address, browser type, device type, pages visited, referral source
  • Cookie data, including third-party cookies for analytics and advertising (see Section 7)

3. How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Take payment and issue receipts and invoices
  • Arrange delivery and provide tracking
  • Respond to enquiries and provide customer support
  • Send transactional emails (order confirmations, dispatch notices, refunds)
  • Send marketing emails — only if you have opted in. You can unsubscribe at any time
  • Comply with our legal obligations (tax, accounting, fraud prevention)
  • Improve the shop, products and customer experience

4. Lawful basis for processing

Under UK GDPR we process your data on these lawful bases:

  • Contract — to fulfil your order
  • Legitimate interests — to operate the shop, prevent fraud, and improve our service
  • Legal obligation — for tax, accounting and regulatory record keeping
  • Consent — for marketing emails and non-essential cookies

5. Who we share your information with

We share your data only with the providers we need to operate the shop:

  • Shopify — our ecommerce platform
  • Payment processors — Shopify Payments, PayPal, or other gateways used at checkout
  • Couriers and logistics partners — to deliver your order
  • Email service providers — for transactional and (if opted in) marketing email
  • Google Analytics and Google Ads — for site analytics and remarketing (anonymised where possible)
  • HMRC and our accountants — to meet our tax and audit obligations
  • Legal authorities — only where required by law

We never sell your personal information.

6. International transfers

Some of our service providers (e.g. Shopify, Google) process data outside the UK. Where this happens we rely on the UK Government's adequacy regulations or UK International Data Transfer Agreements / Standard Contractual Clauses to keep your data protected.

7. Cookies

We use cookies to make the shop work and to improve it.

  • Strictly necessary cookies — keep you logged in, hold your basket, process checkout. These can't be turned off.
  • Analytics cookies — Google Analytics and similar — help us understand how the shop is used. Only set with your consent.
  • Advertising cookies — Google Ads, Meta — only set with your consent.

You can manage cookie preferences in our cookie banner or your browser settings.

8. How long we keep data

  • Order, invoice and customer records: 6 years after the end of the tax year (HMRC requirement)
  • Marketing email subscribers: until you unsubscribe
  • Website analytics: 14 months
  • Customer service emails: 3 years

9. Your rights

Under UK GDPR you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information (subject to legal retention obligations)
  • Object to certain types of processing
  • Withdraw consent for marketing or non-essential cookies at any time
  • Receive a portable copy of your data
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) — ico.org.uk

To exercise any of these rights, email us at info@screedworks.co.uk. We will respond within 30 days.

10. Security

We use industry-standard security measures to protect your data, including SSL/TLS encryption, secure hosting, and access controls. No system is 100% secure — please contact us immediately if you suspect a security issue.

11. Children

Our shop is intended for people aged 18 and over. We do not knowingly collect data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is dated below. Significant changes will be flagged on the homepage of the shop.

13. Contact us

For any privacy questions:

  • Email: info@screedworks.co.uk
  • Phone: 0118 370 2060
  • Post: Screed Works Ltd, Shoshanna, West End Lane, Bracknell, RG42 5RP

This policy was last updated on 7 May 2026.