Shipping policy

Shipping Policy

We deliver construction materials across mainland UK. This policy explains how we ship, what it costs, how long it takes, and how to handle deliveries safely on site.

1. Where we ship

  • Mainland UK: England, Wales and mainland Scotland.
  • Postcodes in the Scottish Highlands and Islands, Northern Ireland and offshore UK may need a delivery quote. If your postcode is affected, we will contact you before dispatch, and if we cannot deliver we will refund you in full.
  • We do not deliver outside the UK.

2. Lead times

  • We place your order with the manufacturer or distributor as soon as you order.
  • Typical lead time: 2-3 working days.
  • Next-day delivery on request: call before 11am (not guaranteed).
  • Some products, insulation and large or multi-pallet orders can take longer, depending on the manufacturer. If your order is going to be late we will contact you with a revised date.
  • Our products come from different manufacturers and suppliers. An order with products from more than one supplier may arrive in more than one delivery.

Lead times are working days (Monday to Friday, excluding bank holidays).

3. Shipping costs

  • Standard delivery: £75 including VAT per order, mainland UK.
  • Free standard delivery on orders of £750 or more including VAT, and on orders over 1,000kg.
  • Next-day delivery (order before 11am): £95, or £121 for orders of 100kg or more.
  • Pre-10am delivery (call to check): £109, or £135 for orders of 100kg or more.

All delivery prices include VAT and are shown at checkout before you pay. Pallet deliveries are kerbside as standard. If you need a crane offload, a timed delivery or special access arrangements, please contact us before ordering, as extra charges may apply.

4. Delivery requirements

For pallet deliveries we ask two questions in the basket: whether the site has room for a large articulated lorry, and whether a forklift or pallet truck is available. The customer must:

  • Provide a safe, accessible drop-off point for the delivery vehicle
  • Be present at the delivery address to sign and inspect the pallet
  • Provide adequate access: failed deliveries due to access restrictions may incur a re-delivery charge

For site deliveries please give clear site contact details, gate codes and any restrictions at checkout or by email before dispatch.

5. On delivery: please check

  • Inspect the pallet or parcel before signing
  • If outer packaging is visibly damaged, sign as "damaged" with the courier and photograph everything before opening
  • Notify us within 48 hours of any damaged, missing or incorrect items: shop@screedworks.co.uk with your order number and photos
  • Retain all packaging until any claim is resolved

This is the simplest way to make sure damage claims are handled quickly under our Refund Policy.

6. Delays

Occasionally external factors (weather, courier capacity, manufacturer stock) can cause delays. If your order is going to be late we will contact you with a revised date.

7. Failed or refused deliveries

  • If you refuse a correctly delivered order, return shipping is the customer's responsibility and a restocking fee may apply (see Refund Policy).
  • If a delivery fails because the address details are incorrect or no one is available to accept the goods, re-delivery charges may apply on the second attempt.

8. Contact

  • Email: shop@screedworks.co.uk
  • Phone: 0118 370 2060
  • Post: Screed Works Ltd, Shoshanna, West End Lane, Bracknell, RG42 5RP

This policy was last updated on 28 October 2026.